My student's submission says "Media is currently being converted..."

After students submit assignments that include video, audio, or other media file types, you may encounter an error message saying "Media is currently being converted, please try again in a little bit," as shown in the image below.

To prevent this error, students should frequently ensure their web browsers are updated to the latest version and clear the cookies and cache before submitting assignments. 

Unfortunately, if the error does come up, students will need to resubmit their assignments after they have updated their browser and cleared their cookies and cache. If the issue persists don't hesitate to reach out to the Coursemojo tech support team at [e-mail].